Self Storage Inbound Sales and Support
AtPoint is an experienced provider to self storage companies, with a demonstrated track record of increasing sales and improving customer service for self storage companies.
Our customers have tried to manage their own call centers or outsource to technology providers that don't truly know how to run a best-in-class call center operation. After partnering with AtPoint, their call center headaches are over. No more dealing with undertrained agents, a lack of dedicated resources, and the costly cycle of high turnover.
Ask us about managing your inbound sales center for your self storage facilities today.
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CHALLENGE
Red Dot Storage was growing quickly. They had tried an onshore call center solution with no success.
SOLUTION
Red Dot Storage partnered with AtPoint to move its call center operations to an outsourced, nearshore model, in Jamaica.
RESULTS
Red Dot Storage increased sales by leveraging AtPoint's professional, well-trained call center agents.
Why AtPoint?
We have over 25 years of experience in customer service outsourcing. Our self storage customers have reduced their operational costs by over 40% and increased their property sales by over 25%—without sacrificing customer service.
Our Dedicated Agents:
- Take inbound calls for customers that have questions about their storage unit
- Assist with property sales, recommending units based on the customer's requirements
- Schedule appointments
- Update account information
- Address access issues
- Make outbound calls to collect on customers that are delinquent with their payments